Filing Insurance Claims: Written Notice vs a Phone Call

Accidents happen. It’s an unfortunate fact of life. Unplanned events with negative consequences have the potential to turn your life upside down. There’s enough to worry about without having to deal with insurance companies. When filing insurance claims, remember it’s the job of the insurance companies and their lawyers to get you to settle for the least amount of compensation they can.

Primary in Filing Insurance Claims: Protect Yourself

Keep a detailed account of each and every correspondence with the insurance company. This may become evidence you need to support your case for filing insurance claims. Start with the initial phone call from the adjuster. Make sure you take notes. Start by identifying who you’re speaking with, note any employee number or other identification and record the date and time you spoke.

Tips for Correspondence

It used to be only official letters through the mail were recognized. Today, email and texts are an accepted form of written proof. Document your negotiations by getting everything in writing. Documenting phone calls is important as well, but it’s easier to keep track of what happened when filing insurance claims if you leave a trail of your paperwork and theirs.

In any of your correspondences, follow these tips:

  1. Keep the tone calm and polite.
  2. Give only limited personal information.
  3. Give no details of the accident.
  4. Give no details of your injury.
  5. Resist the pressure to settle immediately.

Someone You Can Trust

Filing insurance claims can get messy. That’s why you should turn to the Edwards Sutarwalla Law Partners. We have the experience it takes to get the job done for you. Call us at 888-757-6660 for a consultation.



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